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Susser Bank and UT Kay Bailey Hutchison Energy Center Co-Host Leadership Discussion

carly.stone on October 15, 2025

Susser Bank was proud to co-host a timely conversation on energy, policy and national security at Old Parkland in Dallas. Chairman and CEO Sam L. Susser moderated a distinguished panel featuring Senator Kay Bailey Hutchison, Admiral Maguire of the Clements Center for National Security, and Dean Robert (Bobby) Chesney of The University of Texas School of Law, exploring the critical link between energy leadership and global stability. Eleven years ago, Mr. Susser served as the initial co-chair of the Kay Bailey Hutchison Energy Center at The University of Texas at Austin and continues to serve on the Executive Committee.

Aaron Loose Joins Susser Bank as Senior Vice President, Commercial Banking

carly.stone on October 15, 2025

Susser Bank is pleased to announce the appointment of Aaron Loose as Senior Vice President, Commercial Banking in its Downtown Fort Worth office. Loose will focus on helping North Texas business owners, entrepreneurs and family offices navigate growth with tailored credit and treasury solutions.

Loose is a seasoned banker and investor with more than 18 years of experience across commercial banking, private equity, and capital markets. His background gives him a unique perspective on how to structure sophisticated financial strategies that align with his clients’ long-term goals.

“Aaron combines deep banking expertise with a strong understanding of the investor landscape, which positions him to help clients anticipate opportunities and solve what’s next,” said Carl Cravens, President and Chief Banking Officer at Susser Bank. “His reputation in the Fort Worth market and commitment to relationship-driven banking make him an excellent addition to our team.”

Earlier in his career, Loose served as President of Worthington National Bank’s Edwards Ranch office and as a Relationship Manager at Frost Bank. He also held leadership roles in private equity, capital markets, and real estate development with a focus on real estate and operating companies.

Loose earned a Bachelor of Business Administration in Finance and Accounting with a Real Estate emphasis from Texas Christian University. He is actively involved in the Fort Worth community through various organizations and local nonprofits.

Celebrating the Opening of Our New Dallas Headquarters

carly.stone on October 1, 2025

Our DFW team recently celebrated the grand opening of Susser Bank’s new Dallas headquarters at Resolute Tower on the Old Parkland East Campus. The evening was a wonderful opportunity to share this milestone with our clients, partners and community leaders.

At a time when many Texas banks are throwing in the towel, this move and investment reaffirm our long-term commitment to remaining independent and being a bank owned and led by Texans.

We invite you to visit our new home and see how we’re supporting highly reputable individuals, not-for-profits and entrepreneurs across DFW:

Susser Bank – Dallas
Resolute Tower at Old Parkland
4020 Maple Avenue, Suite 150
Dallas, Texas 75219

Carl Cravens Appointed President of Susser Bank

carly.stone on July 16, 2025

DALLAS (July 16, 2025) – Susser Bank today announced the appointment of Carl Cravens as President and Chief Banking Officer, effective immediately. In this expanded role, Cravens will continue to report directly to Sam L. Susser, Chairman and CEO, and assume responsibility for all commercial banking, credit functions and marketing across the Bank’s footprint.

“Carl is a valuable member of our executive leadership team, and this expanded role is both well-earned and a natural next step as we continue to grow,” said Susser. “His deep experience in Texas banking and the trust he’s earned from colleagues and clients alike make him the ideal person for this position.”

Cravens joined Susser Bank in 2018 and has been instrumental in scaling its commercial banking platform. With more than 30 years of experience at institutions including JPMorgan Chase, Bank of America, BBVA Compass, and Southwest Bank, he has a proven track record of delivering results in both large and mid-sized banking environments.

Most recently, Cravens served as Dallas-Fort Worth President and Chief Banking Officer, where he oversaw commercial banking in the region, statewide treasury management sales, marketing and client experience.

“Being part of Susser Bank’s growth journey has been a privilege,” said Cravens. “I’m honored to take on this expanded role and to lead an exceptional team as we continue to invest in our clients, our people and the communities we serve.”

A lifelong Texan, Cravens is deeply committed to civic leadership. He serves as Vice Chairman of the Economic Development Council of the Greater Dallas Chamber of Commerce and is a board member of the University of Texas Arlington College of Business. He also sits on the Finance Committee for Texas Health Resources. Cravens previously served on the Audit Committee of the North Texas Community Foundation and is a past Chairman of the Greater Arlington Chamber of Commerce, Texas Health Arlington Memorial Hospital, and the Arlington Convention and Visitors Bureau.

He was also a founding member of the first Miracle League in North Texas, where he helped establish a baseball field for children and young adults.

Cravens holds a B.A. in Economics from The University of the South – Sewanee and an MBA in Finance from the University of Texas at Arlington.

We’re Moving: Introducing Our New Dallas Location at Old Parkland

carly.stone on June 26, 2025

We are pleased to announce that Susser Bank will open a new full-service location in Dallas on Monday, July 7, 2025, located in the Resolute Tower at Old Parkland:

4020 Maple Avenue, Suite 150
Dallas, Texas 75219
View on Google Maps

Strategically positioned just off Maple Avenue with direct access to the Dallas North Tollway, our new location offers increased accessibility and proximity for clients across the greater Dallas region. We will be on the ground floor to maximize convenience for our clients.

As part of this move, our office at the Crescent office will transition into the new Old Parkland location. While our address is changing, our unwavering commitment to delivering highly responsive, relationship-driven service remains firmly in place.

Office Hours:
Monday through Friday
9:00 a.m. to 5:00 p.m.

If you have any questions about the transition to our new location, please do not hesitate to contact your Susser Banker or call our direct office line: (214) 346-4190

We look forward to welcoming you to our new home in Dallas and continuing to serve as your trusted financial partner for generations to come.

Your Dallas Banking Team

Carl Cravens, President and Chief Banking Officer
Direct: (817) 987-2626 | [email protected]

Terry Dallas, Dallas Market President
Direct: (214) 912-5441 | [email protected]

Rick Lafitte, SVP
Direct: (214) 576-9929 | [email protected]

Heather Lewless, SVP, Private Banking
Direct: (214) 576-9919 | [email protected]

Michael Murray, Dallas Commercial Banking Executive
Direct: (214) 346-4186 | [email protected]

Welcome to Our New Website

carly.stone on December 19, 2024

We are proud to announce the launch of our newly redesigned website. Our goal is to provide you with an enhanced online experience, reflecting the high standards you expect from us. Starting December 19, you will see a new look to SusserBank.com.

What this means for you:

  • Improved Navigation: Our new layout is designed to make it easier for you to find the information and services you need.
     
  • Same Account Login: You will continue to use your current username and password to access your accounts, and no changes have been made to the online banking or mobile app interface.
     
  • Unchanged Access Methods: Whether you prefer logging in from your computer, tablet or smartphone, your access will remain the same.

Our commitment to providing exceptional service remains our top priority. The new website is just one of the many ways we are working to make your banking experience even better.

If you have any questions, please do not hesitate to contact your Susser Banker or a Client Care team member or email us at [email protected]. We are always looking for ways to better serve you.

Thank you for being a valued client.

New Bank Location in Plano

carly.stone on December 18, 2024

Susser Bank is pleased to announce we have opened a new full-service branch in Plano, Texas. You can find us at 6900 North Dallas Pkwy, Suite 125, Plano, Texas 75024 – Legacy Town Center II. Our new location is conveniently located near the Dallas Tollway and in the heart of Collin County.

This expansion reflects our ongoing commitment to providing our clients with exceptional service and convenient access to our comprehensive range of financial solutions. Please note that our Dallas location will continue to serve our clients at 100 Crescent Court, Suite 575, Dallas, Texas 75201.

Our new Plano branch features state-of-the-art facilities with our team of tenured, experienced professionals ready to assist with all your banking needs. We will continue to remain as responsive and accessible as ever, with a new location that makes in-person visits more convenient for our North Texas clients. We are excited about this new chapter and are confident that our Plano location will become a cornerstone of the community. We plan to support growth in Plano with our strong capital base, liquidity, technology and highly responsive, bespoke service for many generations.

Operating hours are Monday to Friday, 9:00 a.m. to 5:00 p.m.

Your Plano Team

Janine Marshall, SVP, Market President
Direct: 214.258.6939 | [email protected]

Dawn Chavez, SVP, Treasury Management Solutions Officer
Direct: 214.623.5657 | [email protected]

Scott Rhinehart, SBA Director
Direct: 817.987.2385 | [email protected]

Patrick White, VP, Deposit and Liquidity Specialist
Direct: 214.785.1243 | [email protected]

Mobile Banking App Update

carly.stone on December 18, 2024

We are pleased to inform you that the latest update to the Susser Bank Mobile app will be available on November 5, 2024. This new release, accessible via the Apple App Store for iOS and Google Play for Android, introduces key improvements designed to enhance your mobile banking experience.

What’s New?
With this update, the quick links at the top of your mobile banking screen will relocate to the new mobile thumb bar, allowing streamlined access to key services at the bottom of your screen.

Action May Be Required for Current Mobile App Users
While the quick links will change and move to the bottom of the screen, the app will continue to function as before. You may be prompted to upgrade the app depending on your mobile settings. If prompted, to begin using the latest features, existing app users will need to update the app in the App Store or Google Play on November 5. You will receive an in-app notification when the update becomes available.

New to Susser Bank Mobile?
If you have not yet downloaded the app, you may do so by visiting the App Store or Google Play and searching “Susser Bank Mobile” or by clicking the following link:

Thank you for being a client of Susser Bank. We are committed to continuously improving our services to provide you with a superior banking experience.

Should you have any questions, please do not hesitate to contact a Client Care team member at (817) 987-2400.

New Bank Location in Austin

carly.stone on December 6, 2024

We are pleased to announce we have opened a new full-service Susser Bank branch in Austin, Texas. You can find us at Barton Oaks Plaza, 901 South MoPac Expressway, Building 1, Suite 100, Austin, Texas 78746. Our location on Mopac Expressway provides easy access to Loop 1, Highway 290, Highway 71, Highway 360, and Highway 2244 (Bee Caves Road).

This expansion reflects our ongoing commitment to providing our clients with exceptional service and convenient access to our comprehensive range of financial solutions. Please note that our Round Rock location will continue to serve our clients at 920 North Interstate Hwy 35, Round Rock, Texas 78681.

Our new Austin branch features state-of-the-art facilities with our team of tenured, experienced professionals ready to assist with all your banking needs. We will continue to remain as responsive and accessible as ever, now with a more central location that makes in-person visits more convenient. We are excited about this new chapter and are confident that our Austin location will become a cornerstone of the community. We plan to support growth in Austin with our strong capital base, liquidity, technology and highly responsive, bespoke service for many generations.

Operating hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., with a night depository box available for your convenience.

Your Austin Team

Mark Metcalfe, EVP, Central Texas Commercial Banking
Direct: 512.356.9956 | [email protected]

Chris Wheeler, Austin Market President
Direct: 512.356.9958 | [email protected]

Salina Bensman, SVP, Treasury Solutions Officer
Direct: 512.356.9948 | [email protected]

Tim Caperton, SVP, Senior Relationship Manager
Direct: 512.356.9939 | [email protected]

Drew Thurman, VP, Relationship Manager
Direct: 512.356.9941 | [email protected]

Natalie Hemphill, AVP,  Branch Manager
Direct: 512.356.9960 | [email protected]

Annual Shareholder Meeting

carly.stone on December 6, 2024

We extend our gratitude to our loyal clients, investors, and directors for attending the Susser Bank Annual Shareholder Meeting and for your ongoing support along our journey. Your presence and engagement were greatly appreciated, and we are thankful for the impressive turnout. Our goal is to establish a banking franchise that will help grow Texas businesses for generations. Thank you for being an integral part of the Susser Bank family as we work towards a brighter and more prosperous future for all.