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Susser Bank Announces Kerry Hall as a New Board Member

Matt Machado on September 29, 2023

DALLAS (September 22, 2022) – Susser Bank is pleased to announce Kerry Hall has joined the bank’s Board of Directors. Hall was most recently executive managing director of Texas Capital Bank Regional Banking, which served the Austin, Fort Worth and San Antonio markets. Her responsibilities included executing effective strategies within each of those markets and serving as the liaison between regional offices and the bank’s major lines of business.

Hall is a proven banking leader with strong industry expertise and the ability to generate sustainable growth via a collaborative management style. Her credit and financial analysis skills have allowed her to excel at the strategic management of large credit portfolios. Hall’s creation of new business verticals such as in tech banking helped meet the emerging demand to capitalize on Texas’ flourishing tech industry. She has vast experience in corporate governance, public speaking, and regional economic development.

“We are pleased to welcome Kerry to our Board of Directors,” said Chairman and CEO Sam L. Susser. “She has deep roots in financial services, a collaborative leadership style and a successful track record in helping businesses achieve their strategic goals. We look forward to her insights as we continue executing our long-term strategy and building our culture.”

Hall is active in many civic and community organizations, including Austin Area Research Organization, where Hall is leading a task force to improve the percentage of Central Texas students completing a post-secondary education. She also serves on the Board for Texas Alternatives Foundation which aims to transform philanthropic support for education, arts, scholarships, and research. Hall has served on the Board of Caritas of Austin, Visit Austin and the Austin chapter of the American Heart Association, where she was chair. A passionate advocate of fostering job-creating investments across the Austin region, Hall also has served as past chair of Opportunity Austin, Austin’s Economic Development Corporation. She is currently on the Advisory Board for Big Brothers Big Sisters of Central Texas and serves on the Champions Council for the E3 Alliance.

Hall graduated with High Honors from the University of Texas with a BBA in finance.

Our Round Rock Branch is Moving to Better Serve You

Matt Machado on September 29, 2023

To better serve you, we are moving our Round Rock branch. On April 20, 2020, our Round Rock branch will be relocating to 920 North Interstate Hwy 35, Round Rock, TX 78681, just over 1 mile away from our current branch. We are pleased to announce the addition of drive-thru teller lanes at this new, state-of-the-art branch.

We look forward to the endless opportunities that this new location presents for you, our communities and our team members. Stay tuned for an announcement about our grand opening ceremony.

Should you have any questions regarding the relocation, please feel free to call us at (512) 733-5200.

From Affiliated Bank to Susser Bank

Matt Machado on September 29, 2023

We are pleased to announce that we have completed our conversion to a Texas state-chartered bank from a national bank. We will begin operating as Susser Bank under our new charter effective January 1, 2021.

We will be introducing a new brand identity, including a new logo, on April 27, 2021. Be sure to check your email inbox and our website for regular updates. No action is required from you.

Should you have any questions regarding the name change, please contact Client Care at (817) 987-2400.

Below is a press release from the Texas Department of Banking announcing our conversion to a Texas state-charted bank, and in conjunction with this, our name change to Susser Bank.

PRESS RELEASE

Branch Lobby Services Resume

Matt Machado on September 29, 2023

Starting Wednesday, March 10, 2021, we will resume branch lobby services with normal operating hours. Click here to view our hours of operation.

Please know, we are taking precautionary measures to help protect you and our team members. These measures include but are not limited to the following:

  • Employee health and wellness screenings
  • Increased cleaning and sanitation in line with recommendations from government and health officials
  • Installed plexiglass panels at all teller lines and lobby desks
  • Initiated steps to allow for social distancing of six (6) feet or more, including floor markers
  • Disinfectant wipes and hand sanitizer made readily available

Although Texas has discontinued state-mandated mask requirements, we still require that you continue wearing masks when visiting our locations. For security purposes, we ask that you briefly remove your mask for a few seconds as you enter the bank. Masks should be worn after you cross into the lobby.

Your help and support as we do our best to protect you and our team members are sincerely appreciated.

While our branch lobby services will be resuming, we encourage the use of our drive-thru services and online and mobile banking channels for 24/7 account access when possible.

Online Banking

Manage your finances on your time with Online Banking. Online Banking offers real-time account information 24/7 and utilizes state-of-the-art security to protect your bank information. Our convenient online service offers the latest in banking technology.

Enroll in Online Banking today. It is quick and easy to set up.

ENROLL NOW

Mobile Banking

The Susser Bank Connect Now™ Mobile Banking app allows you to check account balances, deposit checks, transfer funds, view transactions, check messages, and much more, from almost anywhere at any time.

Download our Mobile Banking app today. It is fast, free and available to all of our Online Banking users.

New Company Email Address

Matt Machado on September 29, 2023

As you may be aware, we began operating as Susser Bank effective January 1, 2021. We are pleased to announce that we will be introducing a new brand identity, including a new logo, on April 27, 2021. Please be sure to check your email inbox and our website for regular updates. No action is required from you at this time.

Additionally, we would like to take this opportunity to inform you of a change in our current company email address, [email protected], and individual team member email address.

Our new company email address is:

[email protected]

Our new individual team member email address format is:

[email protected]

Please make note of our new company email address, which will take effect on April 27, 2021, in your records. Rest assured, our current Affiliated Bank email addresses will receive email messages for a period of time after the change.

Should you have any questions regarding the company name or email address change, please contact your Susser Banker or Client Care at (817) 987-2400.

Thank you, and we look forward to providing you with excellent service and solutions for years to come.

Below is a press release from the Texas Department of Banking announcing our name change to Susser Bank.

PRESS RELEASE

Built to last. Not to sell.

Matt Machado on September 29, 2023

DALLAS (May 11, 2021) – Texas-based Affiliated Bank, N.A., has changed its name to Susser Bank to better reflect its ambitious growth strategy. Since 2018, the Bank has operated under the ownership and direction of Susser Banc Holdings Corporation, led by fifth-generation Texas entrepreneur Sam L. Susser. Susser Bank will cater to business leaders who seek timely, personalized support from a responsive banking team.

“Texans deserve a long-term, collaborative partner that has their best interests at heart,” says Chairman Sam L. Susser. “Our personalized, transparent approach is dedicated to serving entrepreneurs, professionals, and privately-held companies. Our single-minded purpose is to create outstanding financial solutions that benefit our clients, team members and the communities where we operate.”

A diversified bank with robust capital, liquidity and leading-edge technology, Susser Bank creates positive experiences for customers and team members while offering a full suite of personal and commercial banking solutions.

VIEW THE COMPLETE PRESS RELEASE

Susser Bank COVID-19 Update

Matt Machado on September 29, 2023

Your health and safety are our top priority

Susser Bank is actively monitoring the COVID-19 situation and taking steps to ensure you have uninterrupted banking services while still protecting the health and safety of our customers, associates, and employees.

Account Access
Although we will miss seeing you, for your safety, we encourage you to use Susser Banks’s digital tools and other resources for self-service banking and 24/7 account access:

  • Personal Online Banking:
  • Business Online Banking:
  • Personal Mobile Banking:
  • Business Mobile Banking:
  • Mobile Deposit:
    • Deposit your checks from anywhere using the Susser Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Susser Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
  • ATM:
  • Drive-Thru:

You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Personal Online Banking.

Telephone Banking
With our telephone banking you can access your account balances from any phone at any time. You can also transfer funds between Susser Bank accounts and see if a check or deposit has posted to your account.

Phone Banking Service Number: (844) 367-0195 (Toll-Free)

Mortgage/Loan Payment Information
If your mortgage payments are serviced out of the New Jersey Processing Center, make a payment here: Make a Mortgage Payment.

To make a one-time payment for loans serviced through the Arlington Processing Center, make a payment here: Make a Loan Payment.

Precautions
We have taken measures inside our branches to help contain the spread of COVID-19, including increasing the amount of sanitizing wipes for employees, providing hand sanitizing stations for customers, and implementing thorough cleaning procedures in line with recommendations from the CDC.

In addition, we have suspended all business-related travel for our employees and have increased the ability for many of our people in support positions to work from home or other locations to keep our operations functioning.

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and social media channels (Facebook and LinkedIn).

Susser Bank is committed to serving you.

Sincerely,

Garry J. Graham
President and CEO

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

New Fort Worth and Round Rock Locations Coming Soon

Matt Machado on September 29, 2023

We are thrilled to announce that our new Fort Worth and Round Rock locations will be opening soon. Our new Fort Worth location will be conveniently located at 4200 S Hulen St, Suite 110, Fort Worth, TX 76109. Our Round Rock branch is moving to a more easily accessible location at 920 N Interstate Hwy 35, Round Rock, TX 78681. We look forward to the endless opportunities that these new locations present for you, our communities and our team members. We are excited to see you there soon. Stay tuned for updates!

An Important Susser Bank COVID-19 Update

Matt Machado on September 29, 2023

Please know Susser Bank and the banking industry remain safe and sound. Susser Bank is joining other businesses in our communities to help slow the spread of the Coronavirus (COVID-19).

As we all are trying to adapt during this time of uncertainty surrounding the evolving COVID-19 situation, Susser Bank is taking precautionary steps to help protect you, our communities and our team members.

Beginning March 18, 2020, the following branch lobbies are temporarily closed until further notice:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Bedford: 500 Harwood Road, Bedford, TX 76021
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681

Our drive-thru banking and night depository services will continue to be open.

We would like to remind you that ATMs are always available (Surcharge Free ATM Locator), and we strongly recommend that you use our digital tools and other resources for self-service banking and 24/7 account access.

Drive-Thru Banking
Drive-thru banking is available at the following branches:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
    • Drive-Thru Hours: 
    • Monday – Friday, 7:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Bedford: 500 Harwood Road, Bedford, TX 76021
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681
    • Drive-Thru Hours: 
    • Monday – Thursday, 8:00 a.m. – 5:00 p.m.
    • Friday, 8:00 a.m. – 6:00 p.m.

Safe Deposit Box
Safe deposit box access is available by appointment only at the following branches. Please call (800) 395-3900 to schedule an appointment.

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043

If you plan to visit a branch on appointment basis, our team is taking extra precautions to frequently sanitize our facilities based on recommendations provided by the Centers for Disease Control and other health professionals.

Online and Mobile Services

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.

Thank you for your patience and understanding during these unprecedented times. Please feel free to call our Customer Support Team at (800) 395-3900 if you have any questions about enrolling and using our online and mobile banking services.

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and/or social media channels (Facebook and LinkedIn).

For additional information about COVID-19, visit the Centers for Disease Control.