Chairman and CEO Sam L. Susser spoke with the Dallas Business Journal about how we are building a company designed to serve the communities we live in for generations to come.
Sam L. Susser has taken over as Chairman and CEO of his eponymous bank as the company prioritizes organic top-line growth, actively hires across the state and diversifies its loan portfolio.
Though Susser didn’t have experience in community bank leadership prior to Susser Bank Holdings LLC acquiring a majority stake in BancAffiliated Inc. in 2018, the new helm of the company said he has a strong team and clear strategy. Susser said the bank is on track for “steady” growth over the next several years.
Since the acquisition, Susser Bank has more than doubled in assets to $1.4 billion, with a loan portfolio of about $800 million, he said. The bank has also ramped up its internal and client-facing technology, hired dozens of new employees this year and increased liquidity for loans.
“I think there’s going to continue to be significant opportunities because of the caliber of the people that have decided to reach out to us and join us in building a company that’s going to be around for generations,” Susser said.
Sam L. Susser, Chairman and CEO of the Bank, spoke with the Dallas Business Journal about the mission behind our name and succession planning.
Many North Texas banks are ready to be acquisitive as mergers in the industry steadily increase and the number of smaller banks continues to drop.
Though a myriad of factors contribute to M&A activity for financial institutions — low interest rates dampening traditional money-making methods, technology advancing at a presto pace and big banks getting bigger — there’s a major, less economically-driven issue.
North Texas bank leaders all agree — a successful bank needs qualified successors.
One of the most important, and increasingly more obvious, aspects of current and upcoming deals is the question of “who will run the bank?”
As many community banks look to the future, some could be eyeing to sell because they don’t have a succession plan. Others could be foregoing a succession plan because they’re looking to sell.
Sam Susser, chairman and CEO of Susser Bank, said when he became chairman of the company three years ago, he met with at least 20 other Texas-based community bank leaders.
“Most of the banks that I met with, their plan was to sell out,” Susser said. ”They definitely were not worried about succession planning. Their succession plan was to consolidate. I definitely believe that’s a trend…Because banks are wanting to exit, they’re not focused on succession planning.”
Susser Bank is proud to be named by the Arlington community as the 2021 All Star for Customer Service in the banking category. We are grateful for our community of clients and look forward to continuing to serve you for generations to come.
Susser Bank is actively monitoring the COVID-19 situation and taking steps to ensure you have uninterrupted banking services while still protecting the health and safety of our customers, associates, and employees.
Account Access Although we will miss seeing you, for your safety, we encourage you to use Susser Banks’s digital tools and other resources for self-service banking and 24/7 account access:
Deposit your checks from anywhere using the Susser Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Susser Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Personal Online Banking.
Telephone Banking With our telephone banking you can access your account balances from any phone at any time. You can also transfer funds between Susser Bank accounts and see if a check or deposit has posted to your account.
Mortgage/Loan Payment Information If your mortgage payments are serviced out of the New Jersey Processing Center, make a payment here: Make a Mortgage Payment.
To make a one-time payment for loans serviced through the Arlington Processing Center, make a payment here: Make a Loan Payment.
Precautions We have taken measures inside our branches to help contain the spread of COVID-19, including increasing the amount of sanitizing wipes for employees, providing hand sanitizing stations for customers, and implementing thorough cleaning procedures in line with recommendations from the CDC.
In addition, we have suspended all business-related travel for our employees and have increased the ability for many of our people in support positions to work from home or other locations to keep our operations functioning.
Spam It’s possible that you may receive “phishing attempts” to access your accounts.
Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.
As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and social media channels (Facebook and LinkedIn).
Susser Bank is committed to serving you.
Sincerely,
Garry J. Graham President and CEO
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
Susser Bank made D Magazine’s list of Fastest-Growing Community Banks in North Texas. We are so thankful for all of our customers, our number one supporters. We wouldn’t be where we are today without you. Thank you for being a part of our journey!
Our branches are fighting hunger in their communities and will be holding a food drive this Thanksgiving season. Donations can be dropped off in any branch lobby now through November 22, 2019. Please contact your local branch for more details or call us at (800) 395-3900.
Arlington: Donating to Mission Arlington/Mission Metroplex
Bedford: Donating to Tarrant Area Food Bank
Garland: Donating to North Texas Food Bank
Round Rock: Donating to Round Rock Area Serving Center
We are thrilled to announce that our new Fort Worth and Round Rock locations will be opening soon. Our new Fort Worth location will be conveniently located at 4200 S Hulen St, Suite 110, Fort Worth, TX 76109. Our Round Rock branch is moving to a more easily accessible location at 920 N Interstate Hwy 35, Round Rock, TX 78681. We look forward to the endless opportunities that these new locations present for you, our communities and our team members. We are excited to see you there soon. Stay tuned for updates!
Please know Susser Bank and the banking industry remain safe and sound. Susser Bank is joining other businesses in our communities to help slow the spread of the Coronavirus (COVID-19).
As we all are trying to adapt during this time of uncertainty surrounding the evolving COVID-19 situation, Susser Bank is taking precautionary steps to help protect you, our communities and our team members.
Beginning March 18, 2020, the following branch lobbies are temporarily closed until further notice:
Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
Bedford: 500 Harwood Road, Bedford, TX 76021
Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681
Our drive-thru banking and night depository services will continue to be open.
We would like to remind you that ATMs are always available (Surcharge Free ATM Locator), and we strongly recommend that you use our digital tools and other resources for self-service banking and 24/7 account access.
Drive-Thru Banking Drive-thru banking is available at the following branches:
Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
Drive-Thru Hours:
Monday – Friday, 7:00 a.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 12:00 p.m.
Bedford: 500 Harwood Road, Bedford, TX 76021
Drive-Thru Hours:
Monday – Friday, 8:00 a.m. – 6:00 p.m.
Saturday, 9:00 a.m. – 12:00 p.m.
Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
Drive-Thru Hours:
Monday – Friday, 8:00 a.m. – 6:00 p.m.
Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681
Drive-Thru Hours:
Monday – Thursday, 8:00 a.m. – 5:00 p.m.
Friday, 8:00 a.m. – 6:00 p.m.
Safe Deposit Box Safe deposit box access is available by appointment only at the following branches. Please call (800) 395-3900to schedule an appointment.
Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
If you plan to visit a branch on appointment basis, our team is taking extra precautions to frequently sanitize our facilities based on recommendations provided by the Centers for Disease Control and other health professionals.
Online and Mobile Services
Manage your account(s), transfer funds and more with Online Banking.
Deposit paper checks from your smartphone with mobile deposit using the Susser Bank Mobile Banking app.
Deposit your checks from anywhere using the Susser Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Susser Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
Pay your bills with Online Bill Pay in Online Banking and your Mobile Banking app.*
*Using the Bill Pay feature in the Susser Bank Mobile Banking app requires setting up Online Banking.
Use your debit card when possible to pay for items rather than using cash.
For all account services use our drive-thru branches.
Access your account balances, transfer funds between Susser Bank accounts, and see if a check or deposit has posted to your account with our telephone banking from any phone at any time.
Phone Banking Service Number: (844) 367-0195 (Toll-Free)
Spam It’s possible that you may receive “phishing attempts” to access your accounts.
Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.
Thank you for your patience and understanding during these unprecedented times. Please feel free to call our Customer Support Team at (800) 395-3900 if you have any questions about enrolling and using our online and mobile banking services.
As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and/or social media channels (Facebook and LinkedIn).
Protect yourself from scammers. Stay alert and vigilant.
Unfortunately, scammers are taking full advantage of the Coronavirus (COVID-19) crisis. It is possible that you may receive “phishing attempts” to access your accounts. Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message.
Please email [email protected] or call (800) 395-3900 if you receive a suspicious call, text or email, to report the incident.
Please read and follow these tips, provided by the Federal Trade Commission (FTC), to avoid being victimized by scammers:
Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
Ignore online offers for vaccinations and home test kits. Scammers are trying to get you to buy products that aren’t proven to treat or prevent the Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
Our new, state-of-the-art Round Rock branch is officially open*! To better serve you, this location provides drive-thru teller lanes and a drive up ATM. Below is a sneak peek inside the newest Susser Bank branch. Stay tuned for an announcement about our grand opening ceremony.
920 North Interstate Hwy 35 Round Rock, TX 78681
Our new branch information can be found HERE. *Due to the evolving COVID-19 situation, our branch lobby operations are currently reduced to bank transactions by appointment only. Drive-thru services will continue to be open.
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