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Branch Lobby Services Resume

Matt Machado on September 29, 2023

Starting Wednesday, March 10, 2021, we will resume branch lobby services with normal operating hours. Click here to view our hours of operation.

Please know, we are taking precautionary measures to help protect you and our team members. These measures include but are not limited to the following:

  • Employee health and wellness screenings
  • Increased cleaning and sanitation in line with recommendations from government and health officials
  • Installed plexiglass panels at all teller lines and lobby desks
  • Initiated steps to allow for social distancing of six (6) feet or more, including floor markers
  • Disinfectant wipes and hand sanitizer made readily available

Although Texas has discontinued state-mandated mask requirements, we still require that you continue wearing masks when visiting our locations. For security purposes, we ask that you briefly remove your mask for a few seconds as you enter the bank. Masks should be worn after you cross into the lobby.

Your help and support as we do our best to protect you and our team members are sincerely appreciated.

While our branch lobby services will be resuming, we encourage the use of our drive-thru services and online and mobile banking channels for 24/7 account access when possible.

Online Banking

Manage your finances on your time with Online Banking. Online Banking offers real-time account information 24/7 and utilizes state-of-the-art security to protect your bank information. Our convenient online service offers the latest in banking technology.

Enroll in Online Banking today. It is quick and easy to set up.

ENROLL NOW

Mobile Banking

The Susser Bank Connect Now™ Mobile Banking app allows you to check account balances, deposit checks, transfer funds, view transactions, check messages, and much more, from almost anywhere at any time.

Download our Mobile Banking app today. It is fast, free and available to all of our Online Banking users.

New Company Email Address

Matt Machado on September 29, 2023

As you may be aware, we began operating as Susser Bank effective January 1, 2021. We are pleased to announce that we will be introducing a new brand identity, including a new logo, on April 27, 2021. Please be sure to check your email inbox and our website for regular updates. No action is required from you at this time.

Additionally, we would like to take this opportunity to inform you of a change in our current company email address, [email protected], and individual team member email address.

Our new company email address is:

[email protected]

Our new individual team member email address format is:

[email protected]

Please make note of our new company email address, which will take effect on April 27, 2021, in your records. Rest assured, our current Affiliated Bank email addresses will receive email messages for a period of time after the change.

Should you have any questions regarding the company name or email address change, please contact your Susser Banker or Client Care at (817) 987-2400.

Thank you, and we look forward to providing you with excellent service and solutions for years to come.

Below is a press release from the Texas Department of Banking announcing our name change to Susser Bank.

PRESS RELEASE

Built to last. Not to sell.

Matt Machado on September 29, 2023

DALLAS (May 11, 2021) – Texas-based Affiliated Bank, N.A., has changed its name to Susser Bank to better reflect its ambitious growth strategy. Since 2018, the Bank has operated under the ownership and direction of Susser Banc Holdings Corporation, led by fifth-generation Texas entrepreneur Sam L. Susser. Susser Bank will cater to business leaders who seek timely, personalized support from a responsive banking team.

“Texans deserve a long-term, collaborative partner that has their best interests at heart,” says Chairman Sam L. Susser. “Our personalized, transparent approach is dedicated to serving entrepreneurs, professionals, and privately-held companies. Our single-minded purpose is to create outstanding financial solutions that benefit our clients, team members and the communities where we operate.”

A diversified bank with robust capital, liquidity and leading-edge technology, Susser Bank creates positive experiences for customers and team members while offering a full suite of personal and commercial banking solutions.

VIEW THE COMPLETE PRESS RELEASE

Susser Bank COVID-19 Update

Matt Machado on September 29, 2023

Your health and safety are our top priority

Susser Bank is actively monitoring the COVID-19 situation and taking steps to ensure you have uninterrupted banking services while still protecting the health and safety of our customers, associates, and employees.

Account Access
Although we will miss seeing you, for your safety, we encourage you to use Susser Banks’s digital tools and other resources for self-service banking and 24/7 account access:

  • Personal Online Banking:
  • Business Online Banking:
  • Personal Mobile Banking:
  • Business Mobile Banking:
  • Mobile Deposit:
    • Deposit your checks from anywhere using the Susser Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Susser Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
  • ATM:
  • Drive-Thru:

You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Personal Online Banking.

Telephone Banking
With our telephone banking you can access your account balances from any phone at any time. You can also transfer funds between Susser Bank accounts and see if a check or deposit has posted to your account.

Phone Banking Service Number: (844) 367-0195 (Toll-Free)

Mortgage/Loan Payment Information
If your mortgage payments are serviced out of the New Jersey Processing Center, make a payment here: Make a Mortgage Payment.

To make a one-time payment for loans serviced through the Arlington Processing Center, make a payment here: Make a Loan Payment.

Precautions
We have taken measures inside our branches to help contain the spread of COVID-19, including increasing the amount of sanitizing wipes for employees, providing hand sanitizing stations for customers, and implementing thorough cleaning procedures in line with recommendations from the CDC.

In addition, we have suspended all business-related travel for our employees and have increased the ability for many of our people in support positions to work from home or other locations to keep our operations functioning.

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and social media channels (Facebook and LinkedIn).

Susser Bank is committed to serving you.

Sincerely,

Garry J. Graham
President and CEO

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

New Fort Worth and Round Rock Locations Coming Soon

Matt Machado on September 29, 2023

We are thrilled to announce that our new Fort Worth and Round Rock locations will be opening soon. Our new Fort Worth location will be conveniently located at 4200 S Hulen St, Suite 110, Fort Worth, TX 76109. Our Round Rock branch is moving to a more easily accessible location at 920 N Interstate Hwy 35, Round Rock, TX 78681. We look forward to the endless opportunities that these new locations present for you, our communities and our team members. We are excited to see you there soon. Stay tuned for updates!

An Important Susser Bank COVID-19 Update

Matt Machado on September 29, 2023

Please know Susser Bank and the banking industry remain safe and sound. Susser Bank is joining other businesses in our communities to help slow the spread of the Coronavirus (COVID-19).

As we all are trying to adapt during this time of uncertainty surrounding the evolving COVID-19 situation, Susser Bank is taking precautionary steps to help protect you, our communities and our team members.

Beginning March 18, 2020, the following branch lobbies are temporarily closed until further notice:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Bedford: 500 Harwood Road, Bedford, TX 76021
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681

Our drive-thru banking and night depository services will continue to be open.

We would like to remind you that ATMs are always available (Surcharge Free ATM Locator), and we strongly recommend that you use our digital tools and other resources for self-service banking and 24/7 account access.

Drive-Thru Banking
Drive-thru banking is available at the following branches:

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
    • Drive-Thru Hours: 
    • Monday – Friday, 7:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Bedford: 500 Harwood Road, Bedford, TX 76021
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
    • Saturday, 9:00 a.m. – 12:00 p.m.
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043
    • Drive-Thru Hours: 
    • Monday – Friday, 8:00 a.m. – 6:00 p.m.
  • Round Rock: 920 North Interstate Hwy 35, Round Rock, TX 78681
    • Drive-Thru Hours: 
    • Monday – Thursday, 8:00 a.m. – 5:00 p.m.
    • Friday, 8:00 a.m. – 6:00 p.m.

Safe Deposit Box
Safe deposit box access is available by appointment only at the following branches. Please call (800) 395-3900 to schedule an appointment.

  • Arlington: 2326 W Pleasant Ridge Road, Arlington, TX 76015
  • Garland: 2302 Guthrie Road, Suite 100, Garland, TX 75043

If you plan to visit a branch on appointment basis, our team is taking extra precautions to frequently sanitize our facilities based on recommendations provided by the Centers for Disease Control and other health professionals.

Online and Mobile Services

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Susser Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email [email protected] or call (800) 395-3900 to report the incident.

Thank you for your patience and understanding during these unprecedented times. Please feel free to call our Customer Support Team at (800) 395-3900 if you have any questions about enrolling and using our online and mobile banking services.

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and/or social media channels (Facebook and LinkedIn).

For additional information about COVID-19, visit the Centers for Disease Control.

Our New Round Rock Branch is Open

Matt Machado on September 29, 2023

Our new, state-of-the-art Round Rock branch is officially open*! To better serve you, this location provides drive-thru teller lanes and a drive up ATM. Below is a sneak peek inside the newest Susser Bank branch. Stay tuned for an announcement about our grand opening ceremony.

920 North Interstate Hwy 35
Round Rock, TX 78681

 

Our new branch information can be found HERE. *Due to the evolving COVID-19 situation, our branch lobby operations are currently reduced to bank transactions by appointment only. Drive-thru services will continue to be open.

Our New Fort Worth Branch is Now Accepting Transactions

Matt Machado on September 29, 2023

We are excited to announce our new state-of-the-art Fort Worth branch is officially open and accepting transactions. The new branch is conveniently located at 4200 South Hulen Street, Suite 110, Fort Worth TX, 76109. Complete Fort Worth branch information can be found HERE.

    

Susser Bank is taking precautionary steps to help protect you, our communities, and our team members. Due to the COVID-19 pandemic and as a preventative measure, our branch lobby operations are currently reduced to bank transactions by appointment only until further notice. To schedule an appointment, please call:

(817) 987-2224 or (817) 987-2210

ATM and night depository services are available at this location.

New Website and Online Banking

Matt Machado on September 29, 2023

On Tuesday, April 27, we will launch our rebranded website and online banking platform at www.SusserBank.com. When visiting the website on April 27, you will see the newly unveiled Susser Bank brand and more information about our company, including Susser’s customer-centered mission and the core values which we strive to uphold daily.

Please be aware:

  • You will not experience any changes to your online banking capabilities and user flow. All online banking technology will maintain its current functionality, ensuring minimal disruption to your online banking experience.
  • If you adopt our mobile banking app, please look for the new Susser Bank app icon. While its design will change to reflect our new name, the app will continue to function as before. You may be prompted to upgrade the app depending on your mobile settings and will be required to re-authenticate your login credentials.

New mobile banking app icon:

  • Banking team members’ email addresses will change to a new format on April 27: [email protected]. Our current Affiliated Bank email addresses will receive email messages for a period of time after the change.

Questions?

Should you have any questions regarding the company name, email address or website change, please contact your Susser Banker or Client Care at (817) 987-2400.

As always, we thank you for your business. We are proud to embark on the next stage of our journey with you as Susser Bank – a name that stands for service to you and your success.